Terms of Service

1. Acceptance of Terms

By creating an account, completing onboarding, or otherwise using ATHEVIO, you agree to be bound by these Terms and by our Privacy Policy. If you are using ATHEVIO on behalf of a coaching business, you represent that you have the authority to bind that business to these Terms, and "you" refers to both you and that business.

ATHEVIO is currently offered as a product and service rather than through a separately incorporated company, LLC, or Ltd. entity, and is operated from Türkiye. In these Terms, "ATHEVIO," "we," "us," and "our" refer to the individual(s) operating the ATHEVIO service, unless and until a separate legal entity is formally incorporated to operate it.

2. Eligibility & Account Registration

You must be able to form a legally binding contract to use ATHEVIO. You need a valid email address to register, and you must verify that email address before onboarding can be completed. You agree to provide accurate account information, to keep your login credentials confidential, and to be responsible for all activity that occurs under your account. Each account is personal to the coach who registered it; account access is not designed to be shared or transferred.

3. Description of Service

ATHEVIO is a software-as-a-service platform that helps coaches manage a client roster, record body-measurement assessments, compare a client's progress over time, generate branded PDF progress reports, and export their account records.

ATHEVIO is not a medical device, healthcare provider, or diagnostic service. It does not provide medical advice, and the assessments, comparisons and reports it generates are coaching and fitness-tracking tools only. Nothing in ATHEVIO should be treated as a medical diagnosis, medical advice, or a substitute for consulting a qualified healthcare professional.

4. Coach Responsibilities

As a coach using ATHEVIO, you are responsible for:

• The accuracy of the client information and measurements you enter.
• Obtaining any consent or permission required from your clients before storing their personal information and measurement data in ATHEVIO, including any additional consent required under applicable law where a client is a minor.
• Using assessments, comparisons and reports appropriately as coaching tools - not as medical diagnoses or medical advice to your clients.
• Complying with any laws that apply to you as a coach handling your clients' personal data.
• Your own professional relationship with your clients, including any credentials, qualifications, or duties you owe them independent of ATHEVIO.

5. Client Data

The client records, assessments and notes you create in ATHEVIO belong to you and your coaching business. ATHEVIO processes this data solely to provide the service to you - storing it, generating comparisons and PDF reports from it, and making it available for you to export. Each coach's client data is isolated to their own account; ATHEVIO does not give one coach access to another coach's clients. See our Privacy Policy for how ATHEVIO itself collects, uses, and retains data, including how to request export or erasure.

6. Subscriptions & Billing

ATHEVIO offers paid subscription plans, billed monthly or annually depending on the plan. Current plans and pricing are published on our Pricing page, which is the source of truth for pricing - amounts are not restated here so that this page never falls out of date with what you are actually charged. Subscription payments are processed by Polar, our third-party payment processor; when you subscribe, you also agree to Polar's applicable terms for processing your payment.

7. Free Trial

New accounts begin with a 30-day free trial with no card required. The trial gives you access to ATHEVIO with reduced usage limits (active clients, PDF reports, and storage) compared to paid plans, so you can evaluate the product before subscribing. Current trial limits are shown in the app. If you do not subscribe to a paid plan before the trial ends, your account moves to the read-only state described in Section 17.

8. Plan Limits

Each paid plan includes limits on active clients, PDF report generation, and storage, shown on the Pricing page and in your account's Billing page. If you reach a plan limit, ATHEVIO may prevent the specific action that would exceed it (for example, creating another active client or generating another PDF report) until you upgrade your plan or reduce usage. Reaching a limit does not affect your existing client data, assessments, or previously generated reports.

9. Cancellation

There is no long-term contract - you can cancel your subscription at any time from the Billing page, which opens our payment processor's customer portal. Cancelling stops future renewal, but your paid access continues until the end of your current billing period. After that, your account moves to the read-only state described in Section 17; cancelling does not immediately delete your account or your data. This does not affect any statutory cancellation or withdrawal right you may have under applicable law.

10. Refunds

Subscription charges are generally non-refundable. This applies except where a refund, credit, or other remedy is required by applicable law - for example, a mandatory withdrawal, cooling-off, or consumer-protection right in your jurisdiction. Nothing in these Terms waives, restricts, or overrides any refund, withdrawal, or cancellation right that applicable law does not allow us to disclaim. If you believe you are entitled to a refund under applicable law, or have a billing question, contact us at hello@athevio.com.

11. Acceptable Use

When using ATHEVIO, you agree not to:

• Attempt to access another coach's account or client data.
• Store client data you do not have the right or necessary consent to collect and store.
• Upload unlawful, infringing, or abusive content, including as part of your business branding or logo.
• Attempt to circumvent plan limits, rate limits, or other security or access controls.
• Interfere with the service's normal operation, or reverse engineer any part of ATHEVIO except as permitted by law.

We may take reasonable steps - including rate-limiting or suspending access - to protect ATHEVIO and other coaches from activity that violates this section.

12. Intellectual Property

ATHEVIO, its software, design, and the ATHEVIO name and logo are owned by ATHEVIO and protected by applicable intellectual property law. These Terms do not grant you any ownership in ATHEVIO - only a limited right to use the service as described here. You retain all rights to your own business name, logo, and branding that you upload to ATHEVIO.

13. User Content & Coach Content

"Coach Content" means the logo, business information, and client data you upload or enter into ATHEVIO. You are responsible for your Coach Content. You grant ATHEVIO a limited right to store, process, and display your Coach Content solely to provide the service to you - for example, showing your logo and business details on the PDF reports you generate. We do not use your Coach Content for any purpose beyond providing ATHEVIO to you.

14. Privacy

Our Privacy Policy explains what information ATHEVIO collects, how we use and share it, how long we keep it, and how to request a data export or the permanent erasure of your account. The Privacy Policy governs data handling; these Terms govern your use of the service. In the event of a conflict between the two on a data-handling question, the Privacy Policy controls.

15. Third-Party Services

ATHEVIO relies on third-party infrastructure providers to operate the service, including Supabase (authentication, database, and file storage), Polar (subscription payment processing), Resend (transactional email), and Vercel (application hosting). Your use of features backed by these providers may also be subject to their own terms and policies. See our Privacy Policy for more on how these providers process information.

16. Service Availability & Changes

We aim to keep ATHEVIO reliably available, but we do not guarantee uninterrupted or error-free service. We may modify, add to, or discontinue features of ATHEVIO from time to time; where a change would materially reduce functionality you rely on, we will make reasonable efforts to give you notice.

17. Account Suspension & Termination

If your trial ends or your subscription lapses without renewal, your account becomes read-only: your existing data stays safe and remains viewable, downloadable, and exportable, but you can no longer create new clients, assessments, or reports. If an account remains read-only for six months without a new subscription, it becomes scheduled for permanent deletion, with advance email warning before that date. You may also request permanent erasure of your account and data at any time by contacting us (Section 23), as described in our Privacy Policy.

We may also suspend or terminate access for a violation of the Acceptable Use section above, or where required by law. Once an account is deleted or an erasure request has been processed, it no longer has access to ATHEVIO.

18. Disclaimers

ATHEVIO is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free. As noted in Section 3, ATHEVIO is a coaching and fitness-tracking tool, not a source of medical advice, diagnosis, or treatment.

19. Limitation of Liability

To the fullest extent permitted by law, ATHEVIO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the service, even if advised of the possibility of such damages. Nothing in these Terms is intended to limit any liability that cannot be limited under applicable law.

20. Indemnification

You agree to indemnify and hold ATHEVIO harmless from any claim, loss, or expense (including reasonable legal fees) arising from your misuse of the service, your violation of these Terms, or your handling of client data without the necessary rights or consent, except to the extent caused by ATHEVIO's own breach of these Terms. This section does not require you to indemnify us for anything that applicable law does not permit to be shifted by agreement.

21. Governing Law

These Terms, and your use of ATHEVIO, are governed by the applicable laws of Türkiye, the country from which the service is operated. This does not remove any mandatory consumer-protection right you may have under the law of the country in which you live, where that law grants you rights that cannot be waived by agreement. We have not designated an exclusive court, city, or arbitration forum for resolving disputes in this document; nothing here is intended to exclude any court or forum you are entitled to under applicable mandatory law.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continuing to use ATHEVIO after a change takes effect means you accept the updated Terms.

23. Contact

Questions about these Terms, including refund requests under Section 10, can be sent to hello@athevio.com. Requests about your account or personal data specifically - such as export or erasure - are handled as described in our Privacy Policy.